Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)

from Digital HR Leaders with David Green

This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss: The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolvingHow to design an excellent employee experience by thinking beyond personas to individual level wants and needThe relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid workThe importance of employee listening and experimentation in the hybrid work environmentSupport for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com. Hosted on Acast. See acast.com/privacy for more information.

What this episode covers

This week’s podcast guest is Nerys Mutlow, Evangelist in the Chief Innovation Office at ServiceNow. Throughout this episode Nerys and I discuss: The gap between customer experience and employee experience and Nerys’s perspective on how employee experience is evolvingHow to design an excellent employee experience by thinking beyond personas to individual level wants and needThe relationship between employee wellbeing and productivity, and striking the right balance in particular for hybrid workThe importance of employee listening and experimentation in the hybrid work environmentSupport for this podcast is brought to you by ServiceNow. You can learn more by visiting servicenow.com. Hosted on Acast. See acast.com/privacy for more information.

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Bonus: How to Build an Exceptional Employee Experience (Interview with Nerys Mutlow)

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How long is this episode of Digital HR Leaders with David Green?

This episode is 46 minutes long.

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This episode was published on December 21, 2021.

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