Bonus - KAM Pub Spotlight - The Pub Customer Perpsective

In this episode of Captive Conversations, we're sharing a powerful panel discussion from PUB Spotlight 2026: "The Pub Customer Perspective."Featuring Laurence Brown (Head of Insights, Stonegate), Louise Fleming (Head of Guest & Retail Insights, Punch Pubs), and Kiran Quinn (Group Marketing Director, Red Cat Hospitality), moderated by Jo Lynch from KAM Insights.This insightful session explores how consumer behaviour is shifting in the hospitality industry, what customers really want from their pub experience, and how venues can adapt to meet changing expectations in an increasingly challenging economic climate.Recorded live at PUB Spotlight 2026, this discussion brings together industry leaders sharing real-world insights on customer engagement, loyalty, and the future of the pub sector.Huge thanks to KAM Insights for organizing this incredible event and to Inntegra for their exceptional work behind the scenes making PUB Spotlight 2026 possible.#PubSpotlight #pubspot26 #HospitalityIndustry #PubLife #CaptiveConversations #Podcast #HospitalityPodcast #CustomerExperience