[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite. He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer.In this bonus TubbTalk episode, recorded live at Dattoncon 2024, Richard asked Nadir to explain IT Glue and their new collaboration tool, My Glue. They also discuss what it means for the company to be part of Kaseya Datto. Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months.Mentioned in This EpisodeMSP conference: DattoconMicrosoft collaboration tool: SharePointIT documentation: IT GlueIT and security platform: KaseyaPassword management: MyGlueITGlue blog: NetworkGlueCloud wifi: Cisco MerakiNetwork solutions: Datto NetworkingTech company: UbiquitiCybersecurity platform: FortinetIT security: SophosAI-powered networking: ArubaAI assistant: IT Glue Copilot