[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International Success

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it’s important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.Mentioned in This EpisodeIT Industry Association: CompTIAAI tool: ChatGPTAI tool: Microsoft CoPilotCybersecurity accreditation: Cyber Essentials