Book #5 - Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny

Backed by thirty years of social science research, Crucial Conversations skills represent the standard in effective communication and the marker of high-performance individuals and organizations everywhere.Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, success is largely determined by how quickly, directly, and effectively we speak up when it matters most.Joseph Grenny is a four-time New York Times bestselling author, dynamic keynote speaker, and leading social scientist for business performance. Over the past thirty years, Joseph has delivered engaging keynotes at major conferences including the HSM World Business Forum at Radio City Music Hall. Joseph’s work has been translated into 28 languages, is available in 36 countries, and has generated results for 300 of the Fortune 500.Highlights:0:00 - Intro2:31 - Crucial Conversations disproportionally impact everything7:49 - Truth drives improvement8:58 - How most people handle crucial conversations10:54 - Can you be honest & keep friends?14:11 - A new paradigm: The Pit vs. Staircase17:23 - How the book is organized20:01 - Overview of the 7 key principles31:14 - How this work has impacted Joseph33:05 - Practical action step to improve crucial conversations35:22 - What is success and how can I be successful?If you are interested in learning more about Crucial Conversations you can visit: https://www.vitalsmarts.com/crucial-conversations-training/***If you like this podcast and the books we discuss it would mean a lot if you left a positive rating and review on iTunes/Apple Podcasts ;)Follow on:YouTubeInstagramFacebook