Books Worth Reading: Crucial Conversations: Tools for Talking When The Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory

What's a Crucial Conversation?  Mastering Crucial Conversations Choosing Your Topic - How to make sure you hold the right conversation Start with the Heart - How to stay focused on what you really want Master Your Stories - How to stay in dialogue when you're scared or hurt Learn to Look - How to notice when safety is at risk Make It Safe - How to make it safe to talk about just about anything State My Path - How to speak persuasively, not abrasively Explore Others' Paths - How to listen when other blow up or clam up Retake Your Pen - How to be resilient when hearing tough feedback Move to Action -  How to turn crucial conversations into action and results Finish Clearly - Determine who does what by when