Brave Business Triumphs S3:E4 CX Strategy Team - Tom Stewart, Patricia O'Connell and Tara Baumgarten

The one where Tom, Patricia, Tara and Doug continue their conversation about the importance of an organization's Customer Experience strategy in a Customer-in-Control world. What smart, growth-minded leaders know is that memorable CX is not an accident or an afterthought. To delight customers - to woo, wow and win them over - you must purposefully design empathetic experiences that deliver on your brand promise in ways that customers not just see but feel. That's why they've developed a powerful workshop experience to get companies and their brands headed in the right direction.