Brave Business Triumphs S5:E1Alarice Lonergan, IBM: Successful CX /EX Programs Know the Specific Problem that Needs to be Solved.

Here we go, with special guest Alarice Lonergan of IBM and co-hosts, Doug Longenecker and Tara Baumgarten as they talk about the finer points of scaling CX/EX programs, the long-term valuation of CX needed for organizations to make it a strategic and competitive advantage. They also discuss the important work of the Woman's Bond Club, of which Alarice is the Co-President.