Breaking Down Barriers to Digital Inclusion

Introducing special guests:Emma Weston, CEO of Digital UniteScott Tandy, Digital Inclusion Officer of Newydd Housing AssociationChristian Page, Digital Inclusion and Engagement Business Partner of Newport City HomesJoin us on the Housing Hive, where we explored how social housing providers could overcome the growing challenge of digital exclusion among vulnerable tenants. In this session, we shared practical strategies for improving access to online services, discussed the legal and ethical responsibilities around digital inclusion, and showcased how tenant engagement and compliance teams could work together to ensure everyone was supported in our increasingly digital world.Thank you for being part of this essential conversation for social housing professionals. Together, we took steps toward building a more inclusive digital future for everyone.Timestamps:00:00 Welcome and Introduction00:52 Overview of Digital Exclusion02:22 Understanding Digital Engagement06:22 Guest Speaker Introductions10:09 Digital Inclusion Strategies11:05 Government's Digital Inclusion Action Plan16:15 Collaborative Approaches to Digital Inclusion21:02 Building Trust and Engagement26:40 Adapting to Digital Evolution28:24 Navigating Digital Skills and Online Safety29:45 Challenges of Digital Natives and Security Awareness31:32 Addressing Digital Inclusion in Housing36:23 Collaborative Efforts for Digital Inclusion42:40 Government Initiatives and Recycling Programs46:30 Final Thoughts and Advice for Digital Inclusion