The Housing Hive

Introducing our special guests:Paul Nicholson, Head of Business Development at London Borough of Hammersmith & FulhamLauretta Rothery, Director of Communities at Joseph Rowntree Housing TrustDavid Thorpe, Director of Property Investment at Vico HomesLord Gary Porter CBE, Strategic Adviser to Prodo, supporting engagement with local government and the transformation of resident engagement and service delivery across the UK social housing sector2025 was another defining year for the social housing sector. From regulatory changes and financial pressures to evolving resident expectations and the drive for digital transformation, housing providers continued to adapt at pace.Senior leaders from across the UK’s social housing landscape came together for a candid discussion on the sector’s biggest challenges, lessons learned, and priorities for 2026. The expert panel reflected on the key developments of the past year, shared insights from board-level decision-making, and explored what lay ahead for housing associations as they balanced resilience, innovation, and social purpose.Whether leading an organisation, shaping strategy, or delivering services on the ground, attendees gained valuable perspectives to help navigate the year ahead.

Introducing our special guests:Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy LtdAwaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days, those deemed to be high risk to be made safe within 5 working days, emergencies must be investigated and actioned within 24 hours - reports must be provided to tenants within 3 working days, and if the property cannot be made safe, the landlord must offer an alternative arrangement.June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared.Timestamps:00:00 Introduction and Webinar Overview01:28 Context and Background of Arab's Law03:51 Legal Requirements and Compliance06:11 Challenges and Proactive Measures07:41 Panelist Introductions09:13 Ongo's Approach to Damp and Mold21:11 Discussion on Data and Systems26:24 Raising Standards for Safe Homes27:03 Engaging with Residents for Better Communication27:38 Successful Methods for Tenant Education28:53 Community Voice and Feedback29:16 Best Practices in Client Deployment31:25 Digital Methods and Tenant Portals32:58 Contractor Management Concerns35:36 Addressing No Access Cases40:20 Legislative Changes and Resource Impact48:21 Final Thoughts and Future Sessions

Introducing our special guests:David Ripley, Stonewater COOGrant Kennelly, Birmingham City Council Senior Housing and Modernisation Strategy ManagerIt’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing.But what’s really changed?In May's Housing Hive session, we explore how the sector is responding to the new regime, what’s working, and what still needs to shift.Whether you're a housing leader, board member, or service delivery professional, this session offers valuable insight into how providers are adapting — and what the regulator is expecting next.Timestamps:00:00 Introduction to Prodo’s Housing Hive 00:10 Understanding Prodo's Mission and Services00:33 The Importance of Digital Transformation00:45 Introduction to the Housing Hive01:02 Focus on Regulatory Changes01:17 Insights from the First Year of Updated Standards02:01 Key Themes from Recent Discussions02:19 Regulatory Grading Insights02:36 Challenges and Learnings from Inspections05:03 Panelist Introductions06:39 Discussion on Preparation for Inspections10:23 Birmingham City Council’s Experience with Self-Assessments19:50 The Role of Governance in Regulatory Compliance23:52 Correlation Between CSM and Consumer Grading26:32 Evidence Collection and Data Delivery30:16 Challenges in Evidence Gathering31:04 Embedding Customer Insight in Decision Making34:00 Impact of Housing Stock on Satisfaction37:55 Utilising Consumer Grading Findings41:08 Reflections and Advice on Regulation44:07 Conclusion and Future Sessions

Introducing our special guests:Daz Chauhan, Director at Knowledge IndustriesElishama Tizora, Head of Data and Business Intelligence at Great PlacesAndreea Fard, Head of Digital, Data and Technology at Community GatewayThe social housing sector is facing increasing pressure to enhance service delivery, optimise resources, and improve tenant outcomes. In response, data-driven decision making emerged as a transformative approach, enabling housing providers to harness the power of data analytics to inform strategy and operations.The Housing Hive explored the critical role of data in shaping the future of social housing, with a focus on three essential pillars:Systems: Examining the technological infrastructure required to collect, analyse, and act on data insights. We will delve into best practices for implementing data systems that support efficient service delivery and performance monitoring, including the analysis of Tenant Satisfaction Measures, complaints, and repairs data. Additionally, we will explore how data can be leveraged to identify opportunities and build a business case for increased use of technology and digital services.People: Highlighting the importance of building data literacy within teams. We will discuss strategies for empowering staff with the skills and confidence to interpret data, drive innovation, and enhance decision-making processes.Culture: Addressing the need for a cultural shift towards data-informed practices. We will explore how to foster a mindset of continuous improvement and accountability, ensuring data becomes a cornerstone of organisational values.Attendees gained practical insights into using data to improve outcomes, boost efficiency, and deliver more responsive housing services.This session was aimed at leaders, data practitioners, and policymakers committed to driving change through data-led strategies.Timestamps:00:00 Introduction to April's Housing Hive00:42 Current Challenges in the Housing Sector02:04 The Importance of Data Quality04:15 Panelist Introductions05:57 Discussion on Data Foundations10:59 Assessing Data Maturity15:43 The Role of External Data18:32 Standardising Data Across the Sector21:45 The Importance of Data Governance24:47 Building Data Confidence in Teams30:27 Prioritising Business Projects and Data Governance31:52 Assessing Team Capability and Data Literacy33:22 Challenges with KPI-Driven Cultures37:25 Inspiration from Other Sectors41:54 Making Data Stick: Culture and Governance47:11 Demonstrating ROI and Data Strategy53:34 Q&A: Social Value and Development Pathways56:56 Final Takeaways and Next Steps

Introducing special guests:Leon Storer, Director at Ark, formerly Director of Assets at StonewaterJohn Ghader, CEO of Prima GroupPaul Mullis, CEO of DAMHA2025 Inside Housing Repairs Tracker showed that housing providers in England spent a record £8.8 billion on repairs and maintenance in 2023-24 — £1 billion more than the previous year and a 63% increase since 2020-21. This rise stemmed from greater scrutiny on damp and mould, fire safety, and compliance-driven repairs, with upcoming regulations like Awaab’s Law set to impose legal deadlines for fixing hazards.Meanwhile, the Regulator introduced TSMs, requiring providers to improve repair response times and communication. With rising costs and limited resources, how can housing providers balance compliance, tenant expectations, and financial sustainability?This session explores recent repair trends, how providers are adapting, and strategies for navigating these challenges.Timestamps:00:00 Welcome and Introduction00:26 Today's Topic: State of Repairs in Social Housing02:00 Financial and Regulatory Challenges04:42 Panelist Introductions10:21 Discussion on Repairs and Maintenance19:22 Impact of Regulatory Changes30:28 Challenges in Customer Data Integration30:48 In-House Repairs vs. Contractors32:06 Social Value and Customer Focus34:52 Cost and Efficiency of In-House Repairs38:22 Impact of Cost of Living on Housing39:23 Collaborative Approaches to Housing Issues50:24 Data-Driven Decision Making in Housing52:00 Sustainability and Future Planning58:46 Conclusion and Future Webinars

Introducing special guests:Emma Weston, CEO of Digital UniteScott Tandy, Digital Inclusion Officer of Newydd Housing AssociationChristian Page, Digital Inclusion and Engagement Business Partner of Newport City HomesJoin us on the Housing Hive, where we explored how social housing providers could overcome the growing challenge of digital exclusion among vulnerable tenants. In this session, we shared practical strategies for improving access to online services, discussed the legal and ethical responsibilities around digital inclusion, and showcased how tenant engagement and compliance teams could work together to ensure everyone was supported in our increasingly digital world.Thank you for being part of this essential conversation for social housing professionals. Together, we took steps toward building a more inclusive digital future for everyone.Timestamps:00:00 Welcome and Introduction00:52 Overview of Digital Exclusion02:22 Understanding Digital Engagement06:22 Guest Speaker Introductions10:09 Digital Inclusion Strategies11:05 Government's Digital Inclusion Action Plan16:15 Collaborative Approaches to Digital Inclusion21:02 Building Trust and Engagement26:40 Adapting to Digital Evolution28:24 Navigating Digital Skills and Online Safety29:45 Challenges of Digital Natives and Security Awareness31:32 Addressing Digital Inclusion in Housing36:23 Collaborative Efforts for Digital Inclusion42:40 Government Initiatives and Recycling Programs46:30 Final Thoughts and Advice for Digital Inclusion

We had the pleasure of hosting Arturo Dell, a sector specialist with 20+ years of experience in local government, education, and housing associations! Arturo shared his passion for customer-focused services and the power of data & technology to transform the housing sector.💡 Key Takeaways:✅ Exclusive insights from Arturo on how data & tech can revolutionize housing services✅ Thought-provoking discussions on the future of housing✅ Innovative ideas to enhance customer service & drive real changeThis session was a little different—Arturo brought fresh perspectives and deep knowledge to explore sector-wide transformation. If you missed it, don’t worry—stay tuned for future Housing Hive events! 👀Timestamps:00:00 Welcome and Introduction00:28 Setting the Scene: AI in the Housing Sector02:52 Guest Speaker Introduction: Arturo04:20 Arturo's Presentation: AI and Data in Housing06:46 Understanding AI: Machine Learning vs Generative AI10:00 Applications of Machine Learning in Housing13:15 Generative AI: Opportunities and Challenges18:53 Generative AI in the Workplace: Research Insights24:57 Data Quality and Governance in Housing27:23 The KIM Report: Key Recommendations30:14 Introduction to Knowing Our Homes30:45 Key Data Items for Collection📩 Make sure you’re subscribed for updates on upcoming sessions! #HousingHive #DigitalHousing #Innovation #PropTech #SocialHousing #HousingSector

In today’s session we explored how reward programs could drive tenant engagement and help Housing Associations tackle the ongoing cost of living crisis. Today's session was designed for housing professionals across the UK, focusing on how integrating reward programs into self-service portals could create positive incentives for tenants to engage online.We discussed how offering tenants personalised rewards, such as grocery vouchers and discounts, encouraged more frequent portal usage, turning interactions like reporting repairs or paying rent into opportunities to access meaningful benefits.Key highlights included:Cost of Living Crisis Solutions: Innovative ways to support tenants during challenging times through tailored reward programs.Boosting Engagement: Insights on how integrating rewards into portals increased tenant self-service and engagement rates.Out-of-Sector Case Studies: Examples of successful reward programs in other sectors and their potential applications for housing.Strengthening Tenant Relationships: Exploration of how these initiatives fostered stronger connections between Housing Associations and their communities.This was a valuable opportunity to hear from experts and learn how reward programs improved customer satisfaction, reduced contact center volume, and supported digital transformation.Timestamps:00:00 Introduction and Session Overview00:23 Guest Speakers Introduction00:49 Main Topic: Empowering Tenants with Digital Solutions01:17 Prodo's Experience and Approach02:13 Challenges and Benefits of Digital Engagement04:07 Introducing Rewards Programs04:53 Guest Speaker: Andy Milne on Loyalty and Rewards06:48 Guest Speaker: Tom on Product Management07:28 Aligning Rewards Programs with Housing Association Objectives11:33 Tenant Feedback and Sentiment27:17 Prodo's Digital Platform and Rewards Interface37:42 Q&A and Final Thoughts

We were joined by Nick Atkin, Yorkshire Housing CEO and Adam Lilley-Byrne L&Q's Digital Marketing Manager for this Housing Hive webinar where we explore how artificial intelligence (AI) is reshaping the housing sector. This session is tailored for housing professionals keen to stay ahead of the latest digital transformation trends, with a focus on how AI can drive innovation and improve services across the board.Sign up to the next Housing Hive: https://www.prodo.com/housing-hiveContact Prodo: https://www.prodo.com/contactYorkshire Housing: https://www.yorkshirehousing.co.uk/L&Q: https://www.lqgroup.org.uk/Timestamps:00:00 Introduction to Housing Hive and AI01:24 AI in Housing Sector: Use Cases and Benefits02:14 Guest Speakers: Insights from Industry Leaders05:42 Nick Atkin on AI's Strategic Role in Housing11:48 Adam Lilley-Byrne on AI in Digital Marketing17:09 Balancing Technology and Human Elements in Housing22:54 Engaging Colleagues and Overcoming Reluctance30:51 Leveraging AI for Data Insights32:11 Challenges in Data Utilisation33:46 The Importance of Data Quality36:33 Collaboration in the Housing Sector43:36 AI and Customer Interactions45:42 Risks and Ethical Considerations of AI56:01 Future of AI in Housing01:00:39 Closing Remarks and Future Sessions

Watch our discussion on the future of social housing in the UK under the new Labour government and the role of digital transformation in adapting to these changes.In this session, we explore the potential policy changes and their implications for social housing providers and tenants. With the recent shift in government, understanding the upcoming legislative and regulatory environment is crucial for staying ahead.We are delighted to welcome Rachael Williamson, Head of Policy and External Affairs at the Chartered Institute of Housing (CIH). Rachael provides expert insight on the new government's housing policies, potential reforms, and the anticipated impact on the social housing sector.Additionally, we examine how housing associations can leverage digital solutions to strategically prepare for these changes. By integrating innovative digital practices, housing providers can ensure they continue to meet tenant needs effectively and comply with regulatory requirements.This webinar offers valuable insights and strategic guidance for social housing providers looking to thrive under the new government and harness digital transformation to stay resilient and responsive. Don’t miss this opportunity to stay informed and prepared for the future of social housing in the UK.Timestamps:00:00 Welcome and Agenda Overview00:42 Introduction of the Prodo Team01:31 Prodo's Expertise in Housing Sector02:05 Digital Transformation in Housing07:02 Introducing Rachael Williamson07:59 Current Housing Challenges10:08 Labour Government's Housing Strategy18:40 Impact on Housing Associations and Councils29:57 Opportunities and Challenges Ahead41:07 Q&A Session45:31 Closing Remarks and Next SessionSign up to the next Housing Hive: https://www.prodo.com/housing-hive

Today's Housing Hive webinar featured a deep dive into the crucial topic of tenant engagement, led by Thom Shackleford, Product Manager at Prodo. Thom explored "The Importance of Tenant Engagement," highlighting the challenges and opportunities brought about by digitalisation in the housing sector. As digital transformation continues to shape the industry, it becomes increasingly important to understand how these changes impact tenant interactions and satisfaction.Thom began by addressing the common pitfalls of digitalisation, emphasising that technology, while beneficial, often lacks a personal touch, potentially alienating tenants if not implemented thoughtfully. He underscored why engagement is essential, pointing out that tenants who feel heard and valued are more likely to have positive experiences, which directly impacts the overall success of housing projects. Popular areas of digitalised engagement, such as onboarding and repair processes, were discussed, showing how these touchpoints are pivotal in creating a seamless tenant journey.The conversation then shifted to practical examples, as Prodo’s Account Director, Olivia, joined Thom to share real-world case studies. They explored iterative digital rollouts and various methods of feedback collection with customers, highlighting how these strategies lead to improved outcomes. By focusing on collecting feedback and closing the loop, the teams demonstrated how engaging tenants at every stage of the process not only meets their needs but also drives project enhancements. These insights underscored the undeniable link between effective tenant engagement and the success of digital initiatives in the housing sectorSign up to the next Housing Hive: https://www.prodo.com/housing-hive

In todays Housing Hive webinar, we delve into the world of tenant engagement through digital channels. Join us as we explore targeted customer services facilitated by digital technologies.In this session, we’re taking a deep dive into leveraging digital tools to enhance tenant engagement. Here’s a glimpse of what we’ll cover:Unlocking the Potential of Data Segmentation: Discover how segmenting tenant data can revolutionise the way housing associations interact with their tenants. Learn how tailored communications can drive higher levels of satisfaction and engagement.Streamlining Processes with Automation: Explore the efficiency gains achieved through automation in surveying processes. Learn how automated actions, triggered by specific tenant interactions, can streamline workflows and improve response times. Personalised Outreach and Engagement: Dive into the power of personalised outreach, driven by insights from tenant interactions. Learn how housing associations can segment users based on specific interactions and assign them to targeted outreach lists.Seamless Data Management for Enhanced Insights: Learn how easy access to comprehensive tenant data empowers housing associations to track, analyse, and manage interactions effectively, driving continuous improvement in engagement strategies.

In this session, we're delving deep into the world of cost-effective digital strategies, designed to empower housing professionals with actionable insights and practical solutions. Here's a glimpse of what we explore:Incremental Changes: Discover how small, iterative adjustments can yield significant improvements in your digital infrastructure and operations.Open Source Solutions: Explore the benefits and possibilities of harnessing open-source technologies to drive innovation while minimising costs.Cloud-Based Solutions: Learn how cloud-based platforms can enhance scalability, flexibility, and accessibility, all while reducing infrastructure overheads.Automation: Unlock the power of automation to streamline workflows, improve efficiency, and enhance tenant experiences.Data-Driven Decisions: Harness the potential of data analytics to make informed decisions, optimise resource allocation, and drive strategic growth.Optimise Existing Technology: Maximise the value of your current tech stack by identifying opportunities for optimisation and enhancement.Strategic Outsourcing: Explore the advantages of strategic outsourcing to leverage specialised expertise and resources while maintaining cost-effectiveness.Monitor and Evaluate ROI: Gain practical insights into effectively measuring and evaluating the return on investment (ROI) of your digital initiatives. 

We're joined by Paul Earnden, Managing Director of Fuelius, an expert CRM implementer and one of the few HubSpot Elite partners in the country.CRM is a big topic of conversation across the housing sector at the moment. Over the past 12-18 months, we've witnessed a significant shift within the housing sector, with more HAs moving away from legacy systems, recognising the need for robust CRM solutions offered by industry giants. These systems empower organisations to segment data effectively, streamline processes, and ultimately achieve targeted service delivery and communication strategies - a core deliverable in digital transformation programmes and aligned to the changes to consumer regulation.During our session, Paul will share invaluable insights into the benefits of CRM adoption within the housing sector, including a real-world example with one of the largest HAs in the country. From enhancing data segmentation to optimising communication workflows, Paul will shed light on how HubSpot's CRM solutions can revolutionise your approach to tenant engagement and operational efficiency.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveWhen people think about digital transformation, it’s typically about the technology and how to make things quicker or more efficient.Lots of housing organisations are currently focussed on improving their customer experience to align to the new consumer standards. However, most focus on technology and successful digital transformations are made up of three elements, people, technology and data. In this session we delve in to how people powered transformations are ultimately more successful. We’re thrilled that Julia Mixter, Raven Housing Trust’s Director of Transformation and previously HR Director joined us, along with our own Prodo CEO, Rob Quayle, who who has led numerous transformations across a number of different sectors.In this session, Julia shares invaluable insights from Raven's transformative journey, shedding light on the pivotal role that people play in transformations to ultimately enhance customer engagement, transparency and accountability, whilst delivering operational improvements and efficiencies. Julia also discusses the importance of honest assessment and learning from challenges encountered along the way, fostering a culture of continuous improvement and resilience within the organisation.We also gain an alternative perspective from Rob, who will speak from the viewpoint of a digital transformation consultancy and software agency, providing actionable strategies and best practices for navigating the complexities of digital transformation whilst keeping people at the heart of the process.#HousingHive #ProdoHousingHive #ProdoWebinar

Join our next Housing Hive here: https://www.prodo.com/housing-hiveIn todays Housing Hive, we explore the transformative landscape of resident engagement and customer experience in social housing. In the wake of regulatory shifts and operational intricacies, join us for an insightful webinar led by Prodo Sector Transformation expert Amanda Leonard, a visionary in customer-centric innovation.We delve into the strategic role of digitalisation as a catalyst for trust-building and capacity unlocking within the housing sector. We'll draw on recent industry research, examining the hurdles faced by landlords and exploring a holistic approach to resident engagement.This session aims to inspire a broader conversation on reshaping the future of social housing, emphasising the importance of understanding resident needs and preferences. Touching on Prodo's experiences, we'll share perspectives on how technology, when aligned with customer-centric values, can positively impact service delivery.As we look beyond current challenges, this webinar sets the stage for meaningful discussions at the upcoming Customer Experience and Resident Engagement conference on February 29 in London.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveThe current economic landscape and operating environment in social housing is challenging. This complexity is compounded by the imminent change to consumer regulation as the sector prepares for the biggest regulatory shift for over a decade. Check out our latest Housing Hive webinar, where Sector Transformation Expert Amanda Leonard discusses navigating the current challenges and how to prepare for regulatory change. From effective risk mitigation strategies, capacity generating operating practices and getting underneath the new standards to how to build trust and improve tenant satisfaction. We delve into the core responsibilities of social housing providers, addressing the imperative to deliver safe and decent homes while contributing to the creation of new homes for those. With capacity busting, multiple priorities this is a must attend session as we explore. Personalising service delivery by understanding customer preferences and needs to build trust and create internal capacity to support those in need and tackle operational complexity. As Jonathan Walters, Deputy Chief Executive at RSH, emphasises in the recent Sector Risk Profile , "Social housing providers are navigating difficult economic terrain. Boards must be clear-eyed and strategic about the risks they face, and deploy appropriate mitigations when needed. They must also make sure they are ready for our stronger programme of consumer regulation from next April. Providers have a core role of providing safe and decent homes for tenants and building new homes for people who need them. It is vital that they continue to meet our regulatory standards as they do this." 

Join our next Housing Hive here: https://www.prodo.com/housing-hiveWe all witnessed how the pandemic highlighted the exacerbation of inequalities through digital exclusion, and how lack of connectivity or digital skills can limit all areas of daily life.When it comes to the numbers, it’s approximated that 11m people across the country do not have access to the internet, with 1 in 3 of those people being in social housing (as reported by Inside Housing).So what can landlords do to help?We’ve all heard the “digital-first” stories of the past, where channel shift numbers were the drivers, forcing customers to engage digitally by purposefully reducing the effectiveness and responsiveness of other channels.In reality, the effective way to utilise digital to address this is to focus on understanding customers and providing choice. Give the people who have the ability, confidence, access and means to engage digitally the platform they need to manage their tenancies, delivering an efficient and transparent service. In turn, unlocking the internal capacity to focus on supporting the people who need those non-digital support channels.Rob Quayle, CEO of Prodo, emphasises this point:“If 30% of your customers are digitally excluded, for whatever reason - economic, needs or preferences, you won’t find me suggesting you try and convert them to digital.What you will find is me advocating to get the 70% who want a digital service to enable 24/7 contact, online appointments, and push notifications for an ease-of-access experience transacting digitally to create the capacity for the 30% who need a different service.”Don't miss this opportunity to gain valuable insights into transforming your housing association's approach to digital exclusion to build trust, unlock capacity and transform customer experience across the board.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveCheck out our enlightening webinar that delves into the crucial role of data in strengthening trust between housing associations and their residents. In the increasingly complex landscape of the housing sector, it has become imperative for organisations to foster trust through personalised and efficient service delivery. However, the quality and accessibility of data often pose significant challenges.In this webinar, we were joined by a seasoned housing consultant with expertise in data strategy. Together, we will explore the importance of building up a level of trust with residents and how it is influenced by various factors, often underpinned by data.We discuss the common pitfalls housing associations face, such as fragmented data systems, and how these obstacles hinder targeted and personalised service delivery, internal efficiency, and customer satisfaction.Key Topics:- The vital link between trust and housing associations- Challenges of data quality and disparate systems- Leveraging data strategy for trust building- Practical insights and solutions for housing associations- Q&A session with industry experts

Join our next Housing Hive here: https://www.prodo.com/housing-hiveThere’s rightly a significant drive into digital transformation in the housing sector. The potential benefits into customer experience and process efficiency are all very well documented, and something most housing associations are pushing towards. However, embarking on this transformation journey can be intricate, especially when dealing with well-established internal systems and processes. 

Join our next Housing Hive here: https://www.prodo.com/housing-hiveStreamline home applications with digital processes, reducing paperwork and in-person visits. Check out this Housing Hive to explore the benefits of digitising tenant onboarding:Establish a digital-first approach, decrease future self-service conversions, save time filling vacant properties, cut manual data entry and paper use and discover more with real-world examples.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveRecognising the importance of delivering building safety and maintenance information to customers in a more efficient manner, Thrive Homes has incorporated groundbreaking functionality into their channel shift strategy. In collaboration with us at Prodo, they have empowered customers with the means to achieve this objective digitally.Digital customer interfaces serve the vital role of facilitating information access for those who are able and willing to engage digitally, aiming to minimise unnecessary and repetitive enquiries by providing readily available data through the right digital solutions.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveRevolutionising Self-Service: The Story of Housing Solutions' Self-Service App with Adam Rigg

Join our next Housing Hive here: https://www.prodo.com/housing-hiveIn the social housing sector, there is a growing emphasis on customer voice, particularly with the guidance provided by the social housing whitepaper, tenant satisfaction measures, and publicly exposed shortcomings. Providers must prioritise customer needs in all initiatives, including the development and design of digital platforms. When working on digital projects, it's important to involve customers in the process. However, it can be challenging to balance customer feedback with your organisation's scope of work and ensure that the project stays on track. Rewatch our Housing Hive to hear from an organisation that has not only managed to achieve all of the above whilst delivering a programme of 6 websites but won an award off the back of it! We're joined by Stockport Homes Group to hear how they planned for and executed the involvement and feedback of over 1,000 customers, followed by winning ‘Best Digital Experience’ at the Housing Digital Innovation Awards.

Join our next Housing Hive here: https://www.prodo.com/housing-hiveIn this Housing Hive, we're exploring AI, the use cases and best practices for social housing and how we can harness its potential to help assist customers and colleagues.We were joined by Jan, who is Prodo's technical architect, and he's been designing and developing solutions to solve some of these challenges using AI. 

Join our next Housing Hive here: https://www.prodo.com/housing-hiveLast year we hosted a Housing Hive webinar on responding to the cost of living crisis in the housing space. After such an important and meaningful discussion with our panellists and attendees, we promised to revisit the topic.We've once again joined by a panel of housing professionals from various associations across the country.

Sign up to the next hive today: https://www.prodo.com/housing-hiveTimestamps:0:00 Introduction4:31 Web Accessibility10:58 Web Content Accessibility Guidelines19:33 WCAG 2.236:15 Questions

Sign up to the next hive today: https://www.prodo.com/housing-hiveIn the latest Housing Hive, we looked into how #HousingAssociations can maximise property promotion through their digital channels with Rob Carter from The Guinness Partnership 🥳#HousingSector #DigitalChannels #GuinnessHomes

Sign up to the next hive today: https://www.prodo.com/housing-hiveThe Regulator of Social Housing (RSH) has released 22 new Tenant Satisfaction Measures (TSM) covering 5 key areas of repairs, building safety, effective complaint handling, respectful and helpful tenant engagement, and responsible neighbourhood management.From April 2023, social housing providers are required to begin collecting data from customers to inform an assessment against these measures and share insights from the surveys.On this episode of the Housing Hive, we’ll be joined by panellists from the housing sector to discuss how they are approaching this as a project.We're also talking about how Prodo can help your housing association facilitate the capture of the required information digitally, with a flexible tool that you can repurpose for other inevitable future surveys.

Sign up to the next hive today: https://www.prodo.com/housing-hiveThe cost of living crisis has had major impacts on industries across the country, and the housing sector is no exception. In this webinar, we're discussing how the social housing space is navigating its way through the crisis on our Housing Hive 🐝 

Sign up to the next Housing Hive here: https://www.prodo.com/housing-hive

Sign up to the next Housing Hive here: https://www.prodo.com/housing-hive