Breaking New Ground: Turning Passion into Publication - Jon Crandall - Facility Rockstars - Episode # 046

Jon Crandall, the Founder and Chief Visionary of JC Grounds Management, recently authored the book Snow Removal Solutions for Property Managers. He shares his extensive 20+ years of experience in the landscape and snow removal industry, emphasizing the importance of letting his team work autonomously for better results. The discussion covers the inspiration behind his book, the challenges he faced with imposter syndrome and practical advice for facility managers on selecting snow removal contractors. Jon also touches on his personal journey, including overcoming family hardships and his passion for outdoor activities. Key points include using customer feedback to improve services, ensuring contractors have proper insurance and backup plans, and the significant role passion plays in business success. Takeaways:Passion for Work and Team: Show genuine enthusiasm for your work and colleagues, contributing to success and job satisfaction (e.g., Jon Crandall’s love for snow removal and his team).Personal Health Investment: Take proactive steps for physical well-being, such as losing weight through diet and exercise, especially when transitioning to desk jobs (e.g., Jon Crandall’s health journey).Importance of Insurance: Ensure contractors have appropriate property insurance, especially in high-risk services like snow removal.Value Customer Feedback: Regularly collect and act on customer feedback to improve service quality. Tools like Net Promoter Scores (NPS) can help measure client satisfaction.Early Planning: Use simple tools like Word documents to outline and organize projects, such as writing a book, for better structure and clarity.Liability Awareness: Understand liability limitations in contracts and ensure adequate insurance coverage for risk management, protecting both vendor and client.Operational Independence: Build a business that can operate independently of its owner by setting up efficient systems, processes, and empowering team leadership.Quote of the Show: “Good things come to people who see good in all things.”Links:LinkedIn: https://www.linkedin.com/in/jonathan-crandall/ Website: https://www.jcgrounds.com/ Book Link: https://www.amazon.com/Snow-Removal-Solutions-Property-Managers/Shoutouts:  Mike Michalowicz: https://www.linkedin.com/in/mikemichalowicz/ Dan Sullivan: https://www.linkedin.com/in/dansullivansc/ Strategic Coach: https://www.strategiccoach.com/ Snow and Ice Management Association (SIMA) Ways to Tune In:Spotify: https://open.spotify.com/show/0M2XB78b09i5vkWy1eHsxb Apple Podcasts: https://podcasts.apple.com/us/podcast/facility-rockstars/id1729458441 Amazon Music: https://music.amazon.com/podcasts/60bbc4f3-a123-47ca-9a83-eade102c5859/facility-rockstars Podchaser: https://www.podchaser.com/podcasts/facility-rockstars-5616662 YouTube: https://youtu.be/PcUgoc5HUio Facility Rockstars Newsletter: https://subscribe.kaloutas.com Facility Rockstars is sponsored by Kaloutas, operating the way you operate in order to make your life easier. Learn more at: https://www.kaloutas.com