Brian Lee, CSP - Creating Patient Relationship Experts

Brian Lee, Certified Speaking Professional and healthcare guru, sits down to talk about what is missing in American (and Canadian) healthcare. In this week’s personal and in-depth interview, Marcus and Brian spend some time reminiscing before they talk shop and how to nature compassionate healthcare communication. Brian shares an incredible act of compassion he felt from a wildly unlikely source. The two dig a bit into what the current state of healthcare looks like and what they think it will look like in the future.Key topics:00:00 – Introductions01:27 – Marcus mixes things up and shoots his rapid-fire questions early.04:40 – Brian is asked how he got into healthcare and became a professional speaker.10:25 – The topic of interpersonal relationships come up and how it affect the healthcare world and the individual care giver. 15:00 – The two start to talk about culture and changing culture. Culture is what has become collectively acceptable. 20:15 – Brian talks about a time someone was there for him and a time he witnessed compassion. 25:25 – Marcus asks what healthcare admin/leaders can do to help fix the modern healthcare system.32:40 – Marcus asks a few personal questions of Brian. Brian would like to leave the message “Be Curious.”  40:11 – Thank you and conclusions! Resources for you: Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Brian Lee on LinkedIn: https://www.linkedin.com/in/brianleecsp/ Learn more about Custom Learning Systems: https://www.customlearning.com/Learn more about Marcus’ Books: https://marcusengel.com/store/ Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast More About Brian Lee:1. Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference.2. Brian has been awarded the designation CSP: Certified Speaking Professional by the National Speakers Association.3. Brian has been inducted into the Canadian Speaking Hall of Fame.4. With Headquarters in Calgary, Canada, Brian has led his team of training professionals for 38 years, focused exclusively on hospitals and healthcare.5. 34 of their clients have earned regional and national awards for world-class patient experience, employee and physician engagement.6. In the past 26 years, Brian has personally trained and consulted over 270+ Critical Access Hospitals throughout the nation7. For two consecutive years, the International Customer Service Association rated Brian, the number-one Customer Service Speaker in the world.Date: 1/9/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 84 – Brian Lee, CSP - Creating Patient Relationship Experts