Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth

Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.Gina shares her expertise on:Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention. Ways I Can Help You Level Up Customer Success:Value Realization Framework Online Course:  Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.For more information, visit my website: Explore more resources and insights. CS RevSpeakLet's Connect on Linkedin:  Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.Until next time, keep driving success and speaking the language of revenue!