Bridging the Gap in Accessories: How Tech is Changing the Game for Dealerships

In this episode, Kaylee talks with Alex Hines, VP of North America at Eccentric, about one of the biggest missed opportunities in automotive: accessories. With only 5% of a $50B market flowing through franchise dealers, Alex shares how Eccentric is helping stores win back sales using 3D visualization, early intent capture, and smarter upsell tools.They dive into:Why accessories don’t get soldHow tech is removing friction from the processThe impact on parts inventory and dealer profitabilityFrom lead to post-sale, Alex lays out a bold vision for bridging the gap between consumer desire and dealership execution.🔗 Learn more about Eccentric: weareeccentric.com