Bridging the Gap: Payer and Provider Perspectives (ft. Susan Mullaney)

On this episode of DGTL Voices, Ed interviews Susan Mullaney, COO of Blue Shield of California. They discuss Susan's journey in healthcare, the importance of collaboration between payers and providers, and the need for innovation in the industry. Susan shares her insights on leadership, personal growth, and the significance of empathy in healthcare. The conversation emphasizes the importance of teamwork, trust, and a shared vision for the future of healthcare.