Bridging the Value Gap: Lead with Curiosity, Not Assumptions

In this episode Maureen (Mo) explains why value is personal and ever-changing, and how leaders often miss the mark by assuming what matters to them matters to everyone. She shares research-backed insights from industrial and organizational psychology and real-world examples to show how perceived organizational support reduces burnout and increases engagement. Mo introduces the LEAP model—Lead with curiosity, Empower individually, Align purpose, Persevere with adaptability—and gives practical steps and a weekly challenge: have a 15-minute check-in to ask what’s fueling or draining a team member. The episode focuses on listening, tailored recognition, and building trust over perks.