Bringing Content To People, Not People To Websites

Content comes first when it comes to delivering sustainable digital public services at Devon County Council.  Carl Haggerty, Digital Communications Manager for the Council shares his insights on the importance of a digital content strategy, where his approach to designing services, not websites or platforms, is transforming the way the organisation interacts with its citizens. Carl also discusses the UK Digital Government Service, and asks the question of whether there needs to be a Local Government Digital Service.