Bringing Relationships Back from the Brink

Her mother's name was spelled wrong. It was on the plaque. On dedication day. In front of her grandkids. The mistake didn't end the relationship. What came next almost did. The clinic took six weeks to fix it. Nobody called. The apology email said, "We apologize for any inconvenience." The family went silent for a year. Then a new major gift officer picked up the phone. She named what happened. She said she was sorry. She asked to hear about the donor's mom. Forty-five minutes later, the door was open again. On this week's episode of The Intentional Fundraiser, "Bringing Relationships Back from the Brink," I share: The Four Lenses of Repair for diagnosing what's really going on Three short scripts for silence, missteps, and conflict Why timing and channel matter more than you think How to know when it's time to step back, and how to document it So let me ask you: What's one apology your organization owes a donor right now? 🎧 Listen to this episode, then share it with a colleague who's been carrying a donor relationship they're nervous to touch. More from Tammy Zonker Author of Calling All Heroes: Combining the Best of Donor-Centered and Community-Centered Fundraising for Greater Impact Founder of Fundraising Transformed President of Modern Institute for Charitable Giving Book Tammy to Keynote Your Next Event Reserve your spot at the upcoming Excellence in Major Gift Fundraising Seminar Subscribe to the Scaling Major Gifts newsletter Connect with Tammy Zonker on LinkedIn Resources: Show notes, links, and resources mentioned in this episode. Review my show: Please review my show. After you click the link, scroll to the bottom, first tap to rate with five stars, and then tap “Write a Review.” Then, let me know what you liked most about this particular episode or how you find my podcast helpful, valuable, insightful, or inspiring in some way. Privacy Policy: See Privacy Policy at https://www.fundraisingtransformed.com/policies Mentioned in this episode: Practivated Launchpad You just hired a fundraiser. The search took months. Now comes the hard part: getting them ready to sit across from donors. That's why our partners at Practivated built Launchpad, a 30-day onboarding program built on your organization's own mission, case for support and campaign messaging. Your new hire learns your story, gets coaching from Coach Tivy, and takes reps in realistic donor conversations made for their role. And you see their progress from the manager view. The result? New hires ready in four weeks instead of twelve. At the University of Central Florida, five of six new hires who went through Launchpad were promoted in their first year. Get your next hire to full stride faster. Book a demo at practivated.com/launchpad.