Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt

What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.You’ll learn:Why wonder is a leadership advantage, not a luxuryHow small moments create magnetic workplace culturesThe role of presence, gratitude, and emotional energy in leadershipHow to improve customer and employee experience through heart-led serviceSimple rituals that can elevate team engagement starting todayIf you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.Time Stamps: 00:00 Introduction to the Power of Wonder00:38 Meet Peter Merritt: The Wonder Advocate01:41 Rediscovering Wonder in Leadership03:42 Lessons from Luxury Hotels04:43 The Power of Small Moments08:15 Creating Magnetic Workplaces10:42 Revive and Shine: A Case Study12:23 Practical Tips for Best-in-Class Service14:35 The Impact of Gratitude17:59 Role Model Leadership22:18 Final Thoughts and TakeawaysFollow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Peter Merrett:Website: https://petermerrett.com/LinkedIn: https://www.linkedin.com/in/petermerrett/Facebook: https://www.facebook.com/petermerrettspeakerInstagram: https://www.instagram.com/peter_merrett/Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...