Broken Windows, Broken Business by Michael Levine

https://thebookvoice.com/podcasts/2/audible/98471 to listen full audiobooks. Title: Broken Windows, Broken Business Author: Michael Levine Narrator: Allan Robertson Format: mp3 Length: 6 hrs and 46 mins Release date: 05-11-21 Ratings: 4.5 out of 5 stars, 39 ratings Genres: Customer Service Publisher's Summary: In this vital work, author Michael Levine offers compelling evidence that problems in business, large and small, typically stem from inattention to tiny details. Social psychologists and criminologists agree that if a window in a building is broken and left unrepaired, soon thereafter the rest of the windows will be broken - and the perception will build that crime in that neighborhood is out of control. The same principle applies to business.