BrokerTech Connect MEGASODE: Advance's Omer Rimoch on Fixing Insurance’s “Boring Plumbing,” Morgan Blocher Turns the Tables on Salty, and Marissa Buckley of RevUp on How Claims Adjusters Feel about AI

“I guess the question that’s probably on all of our listeners’ minds is: How does The Salty Adjuster show up to a conference with his face?” Episode 30 of The Salty Adjuster takes us to BrokerTech Ventures' BrokerTech Connect in Chicago (8/31-9/2), the pod's first major trade show event and Salty’s first ever insurtech trade show. Turns out an anonymous podcast host can move through a conference pretty easily when, to everyone else in the elevator, he's just a normal dude.We recap Salty and Producer Brett's experience before sharing three of our chats from the show with Advance CEO Omer Rimoch (14:39), Advance Director of Sales Morgan Blocher (30:13), and RevUp's Marissa Buckley (44:52).“How are we still pushing so many papers, literal physical papers?” Omer Rimoch, co-founder and CEO of Advance, came to insurance from FinTech and found an industry talking about AI while still dealing with checks, trust accounts, manual reconciliation and customers asking for invoices through physical mail. We talk about the “boring plumbing” underneath insurance and why some of the least sexy problems may be the ones most worth solving.“If I am the smartest person in that room, I’m in the wrong room.” Advance Director of Sales Morgan Blocher talks mentorship, relationships and why “garbage in, garbage out” still applies when everyone wants to throw AI at a problem. Then she and Producer Brett "bully" Salty into being on the receiving end of some spicy rapid fires. “[Adjusters have] got great instinct that can’t be coded.” RevUp Studios’ Marissa Buckley joins Salty to unpack the Wired story reporting that 98% of Glassdoor reviews from claims adjusters mentioning AI were negative. They get into what happens when companies roll out technology without enough training, communication or investment in the humans expected to use it, and why bringing frontline adjusters into the process early can save a whole lot of pain later.And because apparently this is still The Salty Adjuster:“I guess cereal could be a form of soup. It’s like a crunchy gazpacho.”Episode 30. Live from BrokerTech Connect. It got serious. It got... soupy? It got salty. Enjoy.