Brooke Furniss - What Should the Auto Biz be Talking More About?

Brooke Furniss is the CEO of BZ Consultants Group, a consulting agency that specializes in reviewing dealership reports and guiding dealers through their relationships with vendors. Brooke shares why it’s important for business owners to delegate tasks for their staff so they can all learn together. Brooke also shares her tips to make an automotive business successful - investing in people through training is a key initiative in strengthening the company. Communication also plays a huge role in running the business. In order for a dealership to maintain quality service, all departments must learn how to communicate, fill in the gaps of their services, and work together. In this Episode 0:00 Introduction 1:55 Why are departments separated in dealerships? 5:17 Overlooked opportunities 10:20 Important auto-business discussions 15:40 The hardest lesson Brooke learned in her career 20:24 How would Brooke like to be remembered? 21:59 Brooke’s favorite mantra 24:53 Reach out to Brooke! Connect with Kaylee LinkedIn: Kaylee Felio Website: https://www.partsedge.com/ Connect with Brooke Furniss LinkedIn: Brooke Furniss Check out BZ Consultants Group: https://www.bzconsultantsgroup.com/