BT Business: 3 Cautionary Lessons of a Bad Customer Service episode artwork

EPISODE · Aug 13, 2019 · 11 MIN

BT Business: 3 Cautionary Lessons of a Bad Customer Service

from UX Insights - User Experience Leadership and Strategy · host Paul Boag

Each episode of Digital Insights is based on the articles of Paul Boag. To read the post related to this post go to: https://boag.me/2yR219H

Episode metadata supplied by the publisher feed · Published Aug 13, 2019

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A bad experience I had with BT business perfectly demonstrates how conversion is about more than a compelling sales and marketing experience.

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BT Business: 3 Cautionary Lessons of a Bad Customer Service

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