Building a Culture of Customer Success

from Trust Me, I'm a CSM · host William Belcher & Valerio Bianconi

Valerio and William are joined by Bassam Khoreich - Bassam has been a CSM for a number of years and is a vocal and passionate member of the global Customer Success community. We discuss the ins and outs of building a culture of CS within your own organization, some things that work well, and from the perspective of a candidate for a CSM role, how you can tell if your potential employer truly understands CS before you join them. Tune in for a great discussion!

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This episode is 32 minutes long.

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This episode was published on September 12, 2022.

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