Building a culture of patient safety with Melissa Sheldrick

When her eight-year-old son Andrew died from a preventable medication error, Melissa Sheldrick’s life changed forever. What began as unimaginable grief became a call for accountability and a movement for safer care.In this episode of Collected by Unum Co., Melissa shares how she transformed personal tragedy into pan-Canadian and global advocacy, helping to shape policies that protect patients across Canada. She reflects on what it means to trust the health care system, why error reporting and continuous quality improvement matter, and how empathy and courage can lead to lasting change.Learn more about Melissa's work at melissasheldrick.ca and to report medication errors, visit mederror.caCollected by Unum Co. is a podcast about the power of lived experience, and how stories can shape more human-centred systems, services, and spaces.Created by Unum Co., a patient-experience consultancy and creative studio helping health care organizations connect with people through storytelling, strategy, and digital engagement.🔗 Learn more at unumco.ca 💌 Connect with us on LinkedIn and InstagramSubscribe, rate, and share the show. Your support helps more people discover these stories.