Building a Culture Techs Want to Stay For | A Field Leadership Story

What makes technicians stay in commercial HVAC and what makes them leave? In this episode of The Service Call Podcast, Mike Mayberry sits down with Scott Newman, Operations Manager out of Southfield, Michigan, to talk about leadership, retention, and building a culture that works in today’s commercial HVAC market. Scott’s career path includes facilities management, restaurant operations, and large-scale service leadership before transitioning into commercial HVAC operations management. That background shaped how he leads HVAC specialists today, focusing on flexibility, accountability, and treating technicians like people, not headcount. This conversation is relevant for technicians, managers, and anyone exploring Nextech career opportunities, or commercial HVAC employment opportunities. Topics covered:Careers in commercial HVAC and refrigerationWhy technicians leave and why they stayLeadership lessons for HVAC specialistsCulture, safety, and accountability in service workGrowth opportunities in commercial HVAC contractorsCheck out The Service Call Podcast for monthly stories on commercial HVAC, working a trade, and building a career in a recession-proof industry!