Building a Customer Journey Lifecycle-Aligned Operating Model

from Michael Martino Show · host Michael

A customer journey lifecycle-aligned operating model isn't a structure change. It's a change in what you hold people accountable: From tasks to outcomes From queues to journeys. From "my part went fine" to "the whole thing worked."

Episode metadata supplied by the publisher feed · Published Sep 24, 2026

Embed this episode

Attribution link and audio player

Ready to play

Building a Customer Journey Lifecycle-Aligned Operating Model

0:00 8:37

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Michael Martino Show?

This episode is 8 minutes long.

When was this Michael Martino Show episode published?

This episode was published on September 24, 2026.

Can I download this Michael Martino Show episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!