Building a Customer-Obsessed organisation - Ziv Peled, Chief Customer Office at AppsFlyer

Every organisation is striving to be customer first/centric/obsessed but how many have truly adopted a customer obsessed approach? In our conversation with Ziv Peled, Chief Customer Officer at AppsFlyer, he shares some of the key ingredients towards building a customer-obsessed organisation. Ziv was the 7th member to join AppsFlyer back in 2013 and the inaugural member of the customer success team. He has founded, built, driven and evolved customer success making AppsFlyer truly customer-obsessed. Today, AppsFlyer has over 200 CS members, they are the market leaders in the mobile app attribution space capturing more than 70% of the market share. Tune in to our conversation and take notes on some of the initiative and learnings he shares.