Building a Fierce Yet Friendly Brand with Amanda Kahalehoe of Vicious Biscuit

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailFrom Charleston roots to a growing national footprint, Amanda Kahalehoe has built a brand that’s both fierce and warm. As COO of Vicious Biscuit, she shares how her team balances bold, indulgent food with genuine Southern hospitality. Amanda and Zack dive into how her brand “out-hospitalities” the competition, the power of listening to guests, and what operational excellence really means in today’s restaurant world.Zack and Amanda discuss:The origins and growth of Vicious BiscuitWhy guest feedback drives innovationHow to out-serve your competitionDefining operational excellenceBuilding loyalty through cultureThanks, Amanda!Links:https://www.linkedin.com/in/amanda-kahalehoe-6683a987/https://www.linkedin.com/company/vicious-biscuit/https://viciousbiscuit.com/

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This episode was published on October 27, 2025.

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