Building a global workforce that creates great customer experiences

Great brand experiences don't just happen. Your people make them happen. Hear how Kathleen Mattie, an experienced Global Learning and Development Director for many large-scale beauty brands, approached a global program of brand education. Find out how she managed a centralized learning model across 42 countries. Explore the impact of personal development. Discover why looking to consumers will give you metrics that matter.   (Ep22)