Building A Great Law Firm Using Processes & Procedures with Greg Ward

Welcome to episode 154 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode Ken sits down with Greg Ward and they talk about building a great law firm using processes and procedures. Attorney Greg Ward is the founder and managing partner of the Ward Law Group, one of South Florida's largest car accident law firms. He is an experienced courtroom lawyer and negotiator who fights tirelessly to make sure car accident victims in Florida (Miami / South Florida) receive the compensation they deserve for their physical injuries and financial losses. Together with his wife and co-founder, Jany Martinez-Ward, Greg focuses on serving the Hispanic community throughout Florida and beyond, bringing quality legal service to a community that is often underserved. For over a decade he has been an advocate for Spanish-speaking car accident victims and their family members who need assistance with complex and intimidating legal issues. The Ward Law Group distinguishes itself from other firms by providing clients with services tailored to their specific needs as Spanish-speakers. Greg believes that his clients deserve lawyers who speak their language and understand their stories. Greg ensures that his staff is trained to understand the challenges and limitations of every client so that they will receive what they are entitled to including exceptional service. Greg used to work for insurance companies. So, he has a deep understanding of how insurance businesses operate. He also knows the issues that can determine the ultimate success or failure of a case. This experience has given the Ward Law Group an edge in helping Spanish-speaking victims of car accidents who have suffered injuries and emotional trauma because of the wrongful actions of others. As a result of Greg's expertise, and practicing law for over 20 years, clients in Miami/South Florida have recovered over $250 million in compensation. "Insurance companies make money collecting premiums, not paying claims. So, there is a natural desire for insurance companies to want to reduce their payouts. This can put profits over people. At the Ward Law Group, we stand against that. I stand against that. Greg explains. In 2012, he founded the Ward Law Group with partner and wife, Jany. Initially, it was just the two of them, crammed into a small office with a folding table and a laptop. Soon their hired two other employees. With limited resources and funds, they took on the mission of assisting car accident victims in Hispanic communities in South Florida. Today, the Ward Law Group is one of South Florida's most reputable law firms dedicated to helping Spanish-speaking clients get justice for their injuries. Within the first decade, the Ward Law Group grew from a two-person team to over 120 team members devoted to helping accident victims and their families. It is rare to find a personal injury law firm where over 95% of the staff speaks Spanish. Our firm has been able to fill a void. It has truly been a blessing to be able to serve the Hispanic community and provide the legal representation that they are in need of Greg adds. What you'll learn about in this episode: How Greg went from having nothing to creating a successful law firm Having a great story to build your law firm Remembering to celebrate the milestones within your company How offshore employees can benefit your firm Creating systems & processes to keep your firm running smoothly Utilizing call auditing with your team The importance of revenue per employee   Resources:  Twitter: https://twitter.com/gregorycward Instagram: https://www.instagram.com/attorneygregward/ LinkedIn: https://www.linkedin.com/in/gwardlaw/     Additional Resources:  PILMMA's Super Summit: https://www.pilmma.org/summit/ The Mastermind Effect: https://www.pilmma.org/the-mastermind-effect/ PILMMA's Free Resources: https://www.pilmma.org/resources/ PILMMA Join Page: https://www.pilmma.org/mastermind/