Building a Healthier Design Firm: Culture, Accountability, and B Corp Leadership with David Shove-Brown

What does it really take to build a healthy design practice today? On this episode of I Hear Design, Robert Nieminen speaks with David Shove-Brown, co-founder and partner at Washington, D.C.-based architecture and design firm //3877, about the systems, values, and leadership habits that help firms stay resilient over time. Their conversation explores how culture, accountability, transparency, and mentorship shape everything from retention and team trust to client relationships and project outcomes. Shove-Brown also explains how //3877 used B Corp certification not simply as a credential, but as a framework for operationalizing its values, measuring impact, and challenging traditional assumptions about how design firms should work. For leaders thinking about the future of practice, this episode offers a candid look at what sustainable, accountable firm leadership can look like in real terms.