Building a Luxurious OTA Empire of 6,000+ properties with Moriya Rockman - Episode #198

Stay humble and work hard - Moriya Rockman, Co-Host of the Hospitable Host and Founder of Triangle Luxury, Smiling House Luxury and Villa Tracker. She fell in love with hospitality by chance when she immigrated to the Swiss Alps with her husband. There they had this very old villa where she hosted a friend; her friend introduced her to Airbnb and told her to put it on the market. And then things just snowballed from there - fast forward to today, Moriya has been able to build an empire from scratch with a hybrid management model, serving thousands of clients and helping thousands of investors. Luxury is all about authenticity not just location, but taking into account the environment, the guests’ privacy, and design altogether is what separates Moriya from the pack. How did she achieve it all with comfortability and a focus on making the property as welcoming as possible. The interesting part is, they operate as OTAs not property managers, with over 140 destinations and 33 countries, and those numbers just keep growing. They are not only disrupting the industry, but also dominating the short term luxury space. Nothing less from the Shorty’s 2020 Pioneer Awardee herself. Tune in to how Moriya achieved this and how they ‘submerged into tech’ that really catapulted them into industry giants. But for Moriya it’s simple, her goal is to make the world a better place with hospitality, one smile at a time, and one experiment at a time. HIGHLIGHTS OF THE EPISODE: 9:56 What comes first, location or property? 25:33 Management Process 46:38 Commission structure KEEPING IT REAL: 0:52 Introduction 5:35 Maria's Story 13:23 Design and comfortability 14:16 Creating unique feelings 17:18 Strategic partnership 20:53 Communication techniques 32:54 Learning the standards of the client 37:09 Management/hybrid model 40:07 Triangleluxury.com 43:06 Property managers can give a forecast in our company 48:15 triangle-luxury.com / triangle.luxury 49:52 Moriya's great deal NOTABLE QUOTES: “I think as a company, as people, we try not to forget that we are still eye to eye. We are still smiling all the time” - Moriya Rockman CONNECTING WITH THE GUEST Website: www.smilinghouse.com LinkedIn: https://www.linkedin.com/in/moriya-rockman-a3467a13a/?originalSubdomain=ch Email: www.smilinghouse.ch Get coached on how you can repurpose your existing home or investment property into an Airbnb with me: https://experimentrealestate.com/hospitable-hosts Guesty Unique Link: https://hosts.guesty.com/?=therealestateexperiment Hospitable Hosts book: https://amzn.to/3e4LEhE Instagram: https://www.instagram.com/therealestateexperiment/?hl=en Apply for an American Express Card with this link: http://refer.amex.us/RUBENKr8et?xl=cp01&mpt=v0  #airbnb #realestate #luxury