Building a Scorecard That Drives Performance
from TA Intel Hosted by TA Advisors
Entrepreneurial support organizations have a lot of data. But collecting and reporting data does not necessarily improve performance. The real challenge is identifying the measures that matter, setting targets to meet goals, and presenting theinformation in a way that helps people know where they stand and what they need to do next. In this episode, Mandula Thrimanne and Patricia Madrzyk of the Georgia SBDC discuss how their organization redesigned performance expectations and its dashboard to ensure they meet their intended outcomes and how they use qualitative client feedback to understand the why behind their numbers. Because, as the saying goes, “What gets measured, gets done.”
Embed this episode
No transcript yet.