Building a Strong Team: Diverse Perspectives and Trainees

Send us Fan MailToday's guest is the gorgeous Kirstin Dunn from Semple Property Group in Perth WAIntroduction [00:00:27] Ashleigh Goodchild introduces herself and welcomes Kirsten Dunn from Simple Property Group in WA to the PM Collective podcast.Background in Real Estate [00:01:57] Kirsten Dunn talks about her background in real estate, including her start in 2005 and her experience working under a phenomenal business owner.Future Plans [00:06:01] Kirsten Dunn discusses her future plans, including potentially becoming a non-selling principle and overseeing the sales department, property management department, and administrative team.Staff Management [00:07:19] Kirsten discusses the staff-heavy nature of her real estate business, the role of property managers in business development, and the potential for a dedicated BDM role in the future.Management Roles [00:08:08] Ashleigh and Kirsten discuss the challenges of managing a large team, the role of a general manager or department manager, and the importance of effective communication.Team Culture [00:12:21] Kirsten and Ashleigh discuss the unique ways in which they connect with their teams, including communal meals and a supportive team culture.Hiring from personal connections [00:13:52] Kirsten explains how she hires mostly from personal connections rather than job websites, and how this led to hiring two trainees from outside the industry.Investing in trainees [00:15:56] Kirsten talks about the benefits of investing time in trainees, and how having different perspectives can be valuable in property management.Recruiting from unexpected places [00:18:11] Kirsten and Ashleigh discuss the idea of hiring from hospitality, and Kirsten shares her experience of recognizing good customer service and potential in unexpected places.Finding the right trainee [00:19:54] Kirsten talks about her process of finding the right trainee for her real estate business and the importance of collaboration.Recruiting at the right time [00:21:14] Ashleigh and Kirsten discuss the importance of recruiting at the right time and the challenges of finding the right candidate.Training and timelines [00:25:40] Kirsten and Ashleigh talk about the importance of training and setting timelines for trainees to complete their courses, without putting too much pressure on them.Hiring trainees [00:27:02] Kirsten and Ashleigh discuss the benefits and challenges of hiring trainees in the real estate industry.Networking for hiring [00:28:36] Kirsten explains how she prefers to hire experienced property managers through her network rather than seeking out candidates on job websites.Team support [00:31:22] Kirsten emphasizes the importance of team support in training and development, and how other team members can help trainees.This podcast is kindly sponsored by Longreach This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.au