Building AI Employees for Regulated Enterprises

Nuha Hashem grew up in the Middle East. Was doing her PhD in the US. Had it all figured out.Then she dropped it all to build AI employees.Her company, Cozmo AI, has already done 1 million minutes of calls—and their agents don't just execute tasks, they handle nuance. Like the time one discovered a customer had passed away and offered condolences instead of pushing a sale.In this episode, we discuss their pivot from neobank to AI employees, the technical challenges of building emotionally intelligent agents, and where the future of work is actually headed.