Building Allergen Awareness: Turning compliance into customer trust

For the food and hospitality industry, allergen management is about more than meeting regulations. It is about safeguarding customers, strengthening reputation, and creating a culture that builds lasting trust.In this episode, host Patrick McNamara of Intertek Food Services is joined by Liljia Polo-Richards, founder of Allergy Companions. Sparked by her own family’s experience with severe food allergies, Lilia shares insights on how businesses can move beyond disclaimers and embed allergen awareness into their daily practices.Together, they discuss:Why asking the “allergen question” is only step oneHow a culture of allergen awareness can genuinely transform the customer experienceThe business case for embracing allergy-friendly practicesSpeakers:Patrick McNamara – Global Innovations and Quality Manager, Intertek Food ServicesLiljia Polo-Richards – Founder & Director, Allergy CompanionsDownload our complimentary e-book to learn what a food allergen is, how to test for allergens in food, and the UK and EU regulations for allergen labelling. Download here! Follow us on- Intertek's Assurance In Action ||  Twitter || LinkedIn.