Building an Autonomous Enterprise for Real-World Services with Netic Founder Melisa Tokmak

When your AC fails in a heatwave, you don’t want a busy signal; you need a solution. Netic founder and CEO Melisa Tokmak joins host Elad Gil to explain how Netic’s autonomous AI platform acts as an intermediary between companies and customers, deploying agents to instantly handle essential services, from emergency home repairs to hospitality to pet care. Melisa describes the complexity of these real-world workloads, which have traditionally relied on large human support teams, and how over 70% of Netic’s customers interact first with AI. She also talks about the reasoning behind building a scalable product company rather than an AI roll-up, why she believes robotics will not catch up in these industries in the near future, why she doesn’t view large frontier labs as competitive threats, and how private equity’s playbook has shifted toward measurable ROI in the AI-era. Plus, why Melisa is optimistic about the impact AI will have on education. Sign up for new podcasts every week. Email feedback to [email protected] Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @netic_AI | @melisatokmak Chapters: 00:00 – Melisa Tokmak Introduction 00:32 – What Netic Builds 03:53 – Automating Workflows for Essential Services 06:26 – Building a Service vs. AI Roll-Up 10:38 – AI for the Real World Timeline 12:56 – Can Big Labs Compete? 15:35 – Modern Founder Mindset 19:09 – Screening for Agency 22:25 – Five Year Vision 23:53 – Selling to Slow Industries 27:23 – How Private Equity Approached AI 31:14 – What Excites Melisa About the Future of AI 34:27 – Conclusion