Building an Ecommerce Business, Part 8: Customer Service

An episode of the Ecommerce Conversations podcast, hosted by Practical Ecommerce, titled "Building an Ecommerce Business, Part 8: Customer Service" was published on December 12, 2018 and runs 36 minutes.

December 12, 2018 ·36m · Ecommerce Conversations

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Summary

Startups and seasoned merchants alike can run into hiccups with managing customer service. Is it better to do it in-house or to outsource? Should you hire someone from the start? Cody McLain is CEO of SupportNinja, a customer service provider. He addresses the realities of operating a company in the Philippines, tips for business owners looking to expand customer service functions, and more.

Episode Description

Startups and seasoned merchants alike can run into hiccups with managing customer service. Is it better to do it in-house or to outsource? Should you hire someone from the start? Cody McLain is CEO of SupportNinja, a customer service provider. He addresses the realities of operating a company in the Philippines, tips for business owners looking to expand customer service functions, and more.

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