Building and Safeguarding Trust with Jimmi Patel

Dr. Kritika Mehra and Dr. Jimmi Patel sit down to deconstruct the most vital yet intangible element of healthcare: trust. Jimmi shares personal anecdotes, from a transformative trip to the osteopath to a surprising lesson learned at an appliance store - to illustrate why trust is rooted in process adherence rather than guaranteed outcomes. The discussion dives deep into the "internal layer" of trust, emphasising that a clinician’s confidence in their own competency is the foundation for patient security. We explore the difficult reality of delivering bad news, the necessity of transparency when admitting a lack of experience, and the counterintuitive strategy of building trust by letting unsatisfied patients go. This conversation is relevant for practitioners looking to cultivate authentic, long-term connections through honesty, humility, and the compounding power of time. (0:00) Defining trust beyond the tangible (2:47) Why trust is process-based, not outcome-based (4:16) The internal layer: Trusting your own competency (6:34) Honesty as a foundation in rural practice (8:51) Rebuilding trust after a clinical failure (11:15) The healing power of time and space (13:30) Why trust is "built in drops"   Thank you for listening.Connect with Kritika- Linkedin- Instagram