Building Buyer Trust: Rethinking How B2B Relationships Are Built

Episode #282: Gethin Nadin, Chief Innovation Officer at Benifex, explains why trust now sits at the center of successful B2B growth. He shows how companies can improve ABM performance by helping buyers build internal business cases, using expert-led outreach, and nurturing relationships long before an active buying cycle begins. The conversation also reveals why tailored relevance, trusted voices, and deeper industry understanding help teams open better conversations, influence hidden stakeholders, and win larger deals with more consistency.“You have to start all of these conversations with, I am tailoring this to you based on what you need. I am not a product first. That is why trust has become so important, and why thought leadership has become so successful in deals: you start with that other person. It is about them, it is their problems, it is not about you and what you have got to sell.” - Gethin NadinThis episode explores how modern B2B teams can shift from product-led selling to problem-led engagement. It highlights practical ways to build trust earlier, support internal decision-making, and influence buying groups. The discussion offers a clear path for improving deal quality, accelerating momentum, and winning larger enterprise opportunities through relevance and credibility.Follow Gethin Nadin on LinkedInFollow Steve MacDonald on LinkedIn