Building Consumer Trust in Food Brands | Jo Agnew - Marketing Director at Lotus Bakeries/Trek

In this episode, Jo Agnew - Marketing Director at Lotus Bakeries/Trek - discusses the evolving consumer trust in food brands, the importance of brand positioning, and innovative marketing strategies in the competitive snack industry. Discover how Trek leverages community, taste, and strategic partnerships to stand out and build lasting brand loyalty.Consumers today demand more than just a product, they seek brands that reflect their values and lifestyles. Jo Agnew emphasises that unlike 10-15 years ago, when consumers accepted brands at face value, today’s shoppers are curious about what goes into their food and what the brands stand for.Building trust in food brands is a multifaceted endeavor that requires a deep understanding of consumer expectations, a commitment to quality and taste, and strategic marketing. As Jo Agnew illustrates, brands must adapt to the evolving landscape by being transparent, delivering on promises, and creating meaningful connections with consumers. By focusing on these aspects, brands like Trek can thrive in a competitive market and foster lasting loyalty among their customers.Chapters00:00 Consumer Trust in Food Brands03:01The Evolution of Healthy Snacking05:55 Building Brand Awareness and Connection08:57 The Importance of Packaging and Design12:07 Marketing Strategies for Challenger Brands15:00 Balancing Performance and Everyday Use17:47 Community Building and Brand Loyalty20:49 Challenges of Scaling Brands24:05 Future Innovations for Trek