Building Culture That Scales. Convo w/ Kay Young of Squeeze In

What if the key to scaling a restaurant brand wasn’t just systems or capital, but how you treat your people every single day?Kay Young, Co-Owner and VP of Sales and Marketing at Squeeze In, joins James Tice to share how a family-run breakfast concept grew into a multi-unit brand without losing the feeling that made it special in the first place. From growing up inside the restaurant to now helping lead its expansion, Kay breaks down how values-driven leadership, thoughtful hiring, and simple operational decisions create lasting impact. The conversation explores how investing in employees leads to better guest experiences, how technology and AI are changing decision making, and why entertaining content is driving real traffic in today’s restaurant landscape.What You’ll Learn: • Why hiring for personality and empathy leads to stronger teams • How small operational changes can dramatically reduce turnover • How values-driven culture creates consistency across multiple locations • How AI and tools like Toast IQ help operators make faster decisions • Why entertaining content is outperforming traditional food marketingVisit tabcommerce.com to learn how extended terms, higher limits, and smarter controls can power your growth.Episode LinksKay Young LinkedIn: https://www.linkedin.com/in/kay-young-158473114/Squeeze In Online: https://sqvueezein.com/Squeeze In Instagram: https://www.instagram.com/squeezein/Squeeze In Facebook: https://www.facebook.com/squeezein/Squeeze In YouTube: https://www.youtube.com/user/squeezein