Building Customer-Centric Organizations

Episode 6 of the C-Xcel Chats podcast, hosted by Anjali Malhotra, titled "Building Customer-Centric Organizations" was published on April 4, 2024 and runs 53 minutes.

April 4, 2024 ·53m · C-Xcel Chats

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Summary

In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations. Connect with Anjali: LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/ Instagram: https://www.instagram.com/cxcel3/ Twitter: https: //twitter.com/xcel_c Facebook: https://www.facebook.com/cxcel3 Email: [email protected] Website: https://www.c-xcel.com #CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast

Episode Description

In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations.

Connect with Anjali:

LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/

Instagram: https://www.instagram.com/cxcel3/

Twitter: https: //twitter.com/xcel_c

Facebook: https://www.facebook.com/cxcel3

Email: [email protected]

Website: https://www.c-xcel.com

#CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast

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