Building Customer-Centric Organizations - C-Xcel Chats

What this episode covers

In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at fostering a customer-centric culture within organizations. Connect with Anjali: LinkedIn: https://www.linkedin.com/in/anjali-malhotra-17505525/ Instagram: https://www.instagram.com/cxcel3/ Twitter: https: //twitter.com/xcel_c Facebook: https://www.facebook.com/cxcel3 Email: [email protected] Website: https://www.c-xcel.com #CXExcellence #Leadership #CustomerExperience #Culture #WomenInBusiness #DataManagement #AIinCX #Podcast

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Frequently Asked Questions

How long is this episode of C-Xcel Chats?

This episode is 53 minutes long.

When was this C-Xcel Chats episode published?

This episode was published on April 4, 2024.

What is this episode about?

In this episode of CX Excellence Chats, host Anjali engages in a compelling conversation with Mandisa Makubalo, a renowned Customer Experience Management Strategic Consultant. They dive into the intricacies of change management strategies aimed at...

Can I download this C-Xcel Chats episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.