Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004

If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained.In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE & DEAR), among other things!Enjoy!Jeff's LinkedIn: https://www.linkedin.com/in/jeffbeaumont/Jeff's Blog: https://jeffreybeaumont.comResources Mentioned in this Episode:Gainsight Pulse Recorded SessionsGitLab Handbook - the framework GitLab uses to measure customer healthPodcastsThey Said: Real Strategies for Customer SuccessOperations with Sean LaneSaaStr PodcastCustomer Success Strategy with Nils VinjeBooksThe Tyranny of Metrics by Jerry Z MullerParenting from the Inside Out by Daniel J Siegel and Mary HartzellSupport the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com