Building Entra's CA AI Agent: A Creator's Perspective

In this episode, I sit down with Jordan Dahl, a Product Manager on the Entra Conditional Access team, to discuss the newly GA'd Conditional Access Optimization Agent. Jordan shares the origin story of the agent, explaining how customer feedback about the difficulties of managing CA policies at scale led to its creation. We delve into how this AI-powered "digital colleague" works to identify and remediate security gaps, its future roadmap including Service Now integration and phased rollouts, and how you can get started with it in your own tenant.Subscribe with your favorite podcast player or watch on YouTube 👇About JordanJordan is a Product Manager on the Entra Conditional Access team at Microsoft. Her current focus is on the Conditional Access Optimization Agent. Previously, she was a PM for per-policy reporting in Conditional Access and for Groups within Entra.LinkedIn - https://www.linkedin.com/in/jordan-dahl-840182127/🔗 Related Links* Conditional Access optimization agent in Microsoft Entra📗 Chapters00:00 Intro 01:31 The Origin of the CA Optimization Agent 05:08 How the Agent Works 07:40 Autonomous Policy Changes? 12:39 How to Deploy the Agent 16:12 Customizing the Agent's Behavior 23:59 Upcoming Agent Features: Phased Rollouts & ServiceNow 29:45 The Future: A "Digital Colleague" 35:08 How to Give Feedback 41:09 Getting Started: Your Action ItemsPodcast Apps🎙️ Entra.Chat - https://entra.chat🎧 Apple Podcast → https://entra.chat/apple📺 YouTube → https://entra.chat/youtube📺 Spotify → https://entra.chat/spotify🎧 Overcast → https://entra.chat/overcast🎧 Pocketcast → https://entra.chat/pocketcast🎧 Others → https://entra.chat/rssMerill's socials📺 YouTube → youtube.com/@merillx👔 LinkedIn → linkedin.com/in/merill🐤 Twitter → twitter.com/merill🕺 TikTok → tiktok.com/@merillf🦋 Bluesky → bsky.app/profile/merill.net🐘 Mastodon → infosec.exchange/@merill🧵 Threads → threads.net/@merillf🤖 GitHub → github.com/merill Get full access to Entra.News - Your weekly dose of Microsoft Entra at entra.news/subscribe