Building Legal Ops from Scratch with Kimberly Woodward, VP and Head of Legal at OVERJET

Kim Woodward wasn't looking for a new job when Okta's sales rep reached out. She was happy at her boutique law firm, working closely with clients, and had zero interest in going in-house. But after meeting the team, believing in the mission, and learning she'd have a train buddy for the commute, she took the leap as Okta's third attorney.What followed was an 11-year journey through an IPO, a heated showdown with the CTO over a code scan that nearly got her fired, and the creation of an entire legal operations function that her own GC initially dismissed as "not a thing." Today, Kim leads a legal ops team of 15, serves as Chief of Staff to Okta's CLO, and oversees a legal department approaching 100 people.In this conversation, Kim gets real about what it takes to build from the inside: the persuasion, the vulnerability, the willingness to raise your hand (and your voice), and why the best legal leaders never stop learning, even when it means admitting they don't know what an MCP is.Follow Kimberly:@Kimberly Woodward on LinkedIn In this episode, Kim shares:The elevator story: how a heated confrontation with Okta's CTO over a code scan ended with a quiet "thank you" months later.How she pitched legal ops to a skeptical GC and got the green light (plus the "embarrassing" deck that made it happen).Her "Three Hats" framework for in-house lawyers: the human hat, the business hat, and the lawyer hat.Why she hired a dedicated AI person on her legal ops team and ran a Shark Tank-style AI hackathon for her global legal team.The case for lawyers learning to "do numbers" (and why she wishes she could go back and slap her past self for saying "I went to law school, not math school").Why staying at one company for over a decade felt like working at multiple companies.Chapters00:00 Intro01:02 Welcome and first impressions02:22 How Kim landed at Okta (and the train buddy that sealed the deal)05:54 Sensing the IPO before it happened07:59 The open source code scan story begins11:45 Confronting the CTO: "Your opinion doesn't matter. It's happening."14:30 The elevator moment: did he ever say thank you?18:42 Why Kim pitched legal ops in 201819:07 "Legal ops is not a thing" and the deck that changed everything24:38 Memory lane: building the team from two hires to fifteen30:36 Hiring a dedicated AI person for legal ops33:02 Keeping a 100-person team engaged with AI38:23 The "Three Hats" framework: human, business, lawyer43:32 The business hat: why lawyers need to learn numbers45:09 "I went to law school, not math school" (and why she regrets saying it)49:20 How to think about ROI on tools, counsel, and headcount51:32 What's kept Kim at Okta for 11 years55:22 Lightning Round: mentors, persuasion, and the bullhorn storyFollow us on all social platforms to get each new episode when it drops.⁠@Cecilia Ziniti⁠ on LinkedIn⁠@CeciliaZin⁠ on Twitter/X⁠@GC AI⁠ on LinkedIn@gcai on X⁠gc.ai⁠ website