EPISODE · Nov 5, 2024 · 27 MIN
Building Loyalty Through Customer Experience – Esther Ofuru | VETChat by The Webinar Vet
from VETchat by The Webinar Vet · host VETchat by The Webinar Vet
Joining Kathryn for this episode of VETchat by The Webinar Vet is Esther Ofuru, Customer-Centric Data Analyst. In this episode, Kathryn and Esther discuss how to maintain a relationship with customers, and why that is important in the veterinary world. Esther gives advice on building a better customer experience, including how to grow from good and bad reviews alike, the changing digital landscape, and communication between vet and client. Connect with Esther on LinkedIn
What this episode covers
Joining Kathryn for this episode of VETchat by The Webinar Vet is Esther Ofuru, Customer-Centric Data Analyst. In this episode, Kathryn and Esther discuss how to maintain a relationship with customers, and why that is important in the veterinary world. Esther gives advice on building a better customer experience, including how to grow from good and bad reviews alike, the changing digital landscape, and communication between vet and client. Connect with Esther on LinkedIn
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Building Loyalty Through Customer Experience – Esther Ofuru | VETChat by The Webinar Vet
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