Building Loyalty Through Customer Experience – Esther Ofuru | VETChat by The Webinar Vet

Joining Kathryn for this episode of VETchat by The Webinar Vet is Esther Ofuru, Customer-Centric Data Analyst. In this episode, Kathryn and Esther discuss how to maintain a relationship with customers, and why that is important in the veterinary world. Esther gives advice on building a better customer experience, including how to grow from good and bad reviews alike, the changing digital landscape, and communication between vet and client.   Connect with Esther on LinkedIn