Building Stronger Fixed Ops Teams: Insights from NCM Fuel the Future Summit with Beth and Tricia

This episode of the PartsEdge Podcast features a dynamic conversation at the NCM Fuel the Future Fixed Ops Summit, where Kaylee Felio interviewed Beth and Tricia from Herrin Gear Infiniti. Both are newly minted parts and service managers, navigating the challenges of rebuilding their departments, fixing the foundation, and taking their dealership’s performance to the next level.From learning curves to leveling up with new tech, these leaders share how they're harnessing strong communication, AI tools, and collaborative vendor partnerships to turn inventory faster, support their teams, and keep customer satisfaction at an all-time high. This gritty, optimistic conversation is packed with practical insights for parts managers, service leaders, and anyone ready to stop making inventory a guessing game.--------------------------------------------TakeawaysCommunication between parts and service is essential to fixing issues and running efficientlyLeverage technology and AI toolsInvest in networking and partner relationshipsChapters00:00 Improving customer response strategies04:03 Power of video reviews08:42 Recognizing employee successes10:11 Talking about data fogKaylee FelioLinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com