Building Support Structures • Flavia Circiumaru & Hannes Lowette

This interview was recorded for GOTO Unscripted.https://gotopia.techRead the full transcription of this interview here:https://gotopia.tech/articles/386Flavia Circiumaru - Software Engineer at FundAppsHannes Lowette - Principal Consultant at Axxes, Monolith Advocate, Speaker & Whiskey LoverRESOURCESFlaviahttps://x.com/FlavsFAhttps://github.com/flaviacirciumaruhttps://www.linkedin.com/in/flavia-circiumaruHanneshttps://bsky.app/profile/hanneslowette.nethttps://twitter.com/hannes_lowettehttps://github.com/Belenarhttps://linkedin.com/in/hanneslowetteDESCRIPTIONWhen FundApps exploded from 20 to 50+ engineers in just one year, their old "everyone does support" model crumbled spectacularly. Software engineer Flavia Circiumaru and host Hannes Lowette dive deep into how this London-based regulatory compliance company transformed from a support-free-for-all to a streamlined powerhouse.Flavia Circiumaru reveals the behind-the-scenes story of building a three-desk support system that turned their support team into the ultimate connector, bridging customers, developers, and business teams like never before. From battling context-switching nightmares to creating communication magic, Flavia and Hannes explore actionable insights on scaling support without losing your sanity.The twist? Their ultimate goal is to make support so seamless that dedicated teams won't even be needed. Talk about engineering your way out of a job!RECOMMENDED BOOKSJacqui Read • Communication Patterns • https://amzn.to/3E37lvvSaleem Siddiqui • Learning Test-Driven Development • https://amzn.to/35OMb3nBen Goldacre • Bad Science • https://amzn.to/4lqNLKNBen Goldacre • Bad Pharma • https://amzn.to/3G15Mz7Jeet Pattanaik • Ethics in AI • https://amzn.to/4jXyQXwBlueskyInstagramLinkedInFacebookCHANNEL MEMBERSHIP BONUSJoin this channel to get early access to videos & other perks:https://www.youtube.com/channel/UCs_tLP3AiwYKwdUHpltJPuA/joinLooking for a unique learning experience?Attend the next GOTO conference near you! Get your ticket: gotopia.techSUBSCRIBE TO OUR YOUTUBE CHANNEL - new videos posted daily!